Find out more about our advertising opportunities. Advertise Advertising on is well-targeted, has unique benefits, and is highly successful. Looking for something lighter? Read our funny complaints to see people who found humor in a bad situation. Vehicle Problems Find out what cars to avoid, view the latest problem trends, or keep up-to-date with the most recently reported problems. Contact us with any comments or concerns. Car Problem Resources Around the Site Information Find out more about us in the press or read stories from drivers who praise our work.The complaints are organized into groups with data published by vehicle, vehicle component, and specific problem. Email the submission to The subject for the email should be “Manufacturer Non-Recall Communications and Index File from (Manufacturer Name).” The body of the email should identify the manufacturer name, index file name and size, and the communication file name and ® is an online automotive complaint resource that uses graphs to show automotive defect patterns, based on complaint data submitted by visitors to the site. The total size of the email cannot be greater than 20 MB. The index and communications should be submitted as individual, uncompressed email attachments. If the communication does not relate to a specific model year or years please use “NA.”Ĭoncise Summary: This field should capture in 2000 characters or less, a brief description of the communication’s most pertinent information, any related vehicle component information, and the general purpose for the communication. Use a separate row for each Make/Model/Model year combination. For non-vehicle products, the production year can be used. Model Year: This field should be the model year for the product(s) involved in the communication. Please use “NA” if there is no specific model or the communication is generic across different models. Model: This field should be the model for the product(s) involved in the communication. If there is no specific make or the communication is generic across different makes please use “NA.” Make: This field should be the make for the product(s) involved in the communication. MFR Communication Date: This field should be in the format of MM/DD/YYYY and be the exact date the communication was disseminated by the manufacturer. MFR Communication ID: This field should be populated with the exact identifier the manufacturer uses to identify the document and the way it can be located by those searching for the document. It should always start at 1 and continue sequentially, with the largest number equaling the total number of communications submitted with the index. No.: This field contains numerical digits and represents the sequential number of manufacturer communications being submitted. All rows associated with a communication should be sequential. The Manufacturer Communications Index template has seven fields and each field should contain the appropriate descriptive information related to each submitted communication. This downloadable Manufacturer Communications Index Excel template should be used when submitting by email and is in addition to NHTSA Enforcement Guidance Bulletin 2016-01 Guidance on Submission and Treatment of Manufacturer Communications to Dealers, Owners, or Purchasers about a Defect or Noncompliance 81 Fed. The index must identify the make, model, and model year for vehicles, and similar identifiers for child restraints/seats, equipment, and tires. To be accepted via email, all manufacturer communication submissions must include an index file. Email SubmissionsĪlthough NHTSA strongly recommends using the MCP for manufacturer communication submissions, manufacturers may also submit their manufacturer communications via email. NHTSA encourages manufacturers to use the “nothing to report” option to indicate that the manufacturer has reviewed their records and does not have anything that requires reporting. As of December 2020, the MCP has two new features that allow companies to add a manufacturer communication while waiting for new products to be added, as well as to indicate there is nothing to report for that month. Electronic communications to dealers should begin to be posted in the summer of 2016. The MCP eliminates the need for manufacturers to build the required index file themselves, instead collecting the required information via an online form. This informational bulletin provides a way for the technician to identify if the ECM has been modified. The MCP is an online application that allows manufacturers to submit their communications. NHTSA encourages all manufacturers to submit their manufacturer communications using the MCP. Using the Manufacturer Communications Portal is the easiest and best method to submit manufacturer communications. There are two ways manufacturers can submit their manufacturer communications.
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